5 lessons learnt in the last year as Situ Live’s CEO

by Warren Richmond | CEO Situ Live

Apr 1, 2021

2020 came and with it bought a lot of uncertainty, disruption, and loss. There is no denying that it was a testing year, but it also provided an opportunity to learn, try new things and refresh ways of working and living.

Now, as we enter spring 2021, we can begin to see the light at the end of the tunnel. We have been given a roadmap for how things may begin to get back to ‘normal’.

Yet, what if we don’t go back to exactly how it was before? What if we take this time to reflect on lessons learnt, and strive to a better future?

I am always learning in my role, but the last year was truly eye-opening. Yes, I’ve undoubtedly made some mistakes, but over the year I’ve learnt valuable lessons which I know will help my team and me as we move forward. Here are my five lessons learnt:   

Lesson #1: A culture of belonging

We spend most of our waking hours at work, so it is important in business that we cultivate a sense of belonging for everyone. This increases feelings of security, acceptance and support amongst employees and leads to improved engagement levels.

In a time where remote working has led to many people in society feeling isolated, it has never been so important to get this right.

An inclusive, engaging, and motivational company culture is essential for a company to thrive. It should foster sustainable working practices, ensure every employee is heard, and promote healthy communication. 

At Situ Live we believe in honesty, ambition, and simplicity. We aspire to make it a place people want to work, and critically where they can develop and flourish. 

Everyone is encouraged to take time to look after their own physical and mental health. Overworking can be detrimental to productivity. Now more than ever, I ensure I take time to go outside, go on walks and find small moments to be present every day.

Lesson #2: Practice patience

In chaotic times, it can feel like you are frantically running around putting out fires. But rather than charging straight in, it can be important to take a step back, strategise and plan.

I can be guilty of impatience, especially in times of crisis, where there is a need to rapidly evaluate and solve rising situations. Yet, I’ve come to understand that it is at these points when it is most critical to take time to check in and reflect.

We are often searching for those quick and big wins, but this is not how life works. It is the small and simple disciplines everyday which will get you to where you want to be, whether that’s business, health, relationships, or any other aspects of your life.

Lesson #3: Change is not the enemy

Covid-19 has changed so much – how we work, eat, shop, socialise. Rather than getting frustrated at this, it is crucial to remember that change is a constant of life.

There is no point resisting, we must be prepared to change with the times. Changing consumer behaviour has led to many casualties in the world of business, but it is those who have pivoted and innovated which continue to go from strength to strength.

As the world remains an uncertain place, it is important to take accountability for ourselves and our businesses. Changing our mindset from thinking that “this is a big threat” to “this is a big challenge” can drive us to take on the challenge and succeed. Ultimately, we must be prepared to keep moving, or we may be left behind.

Lesson #4: A clear mental picture

This is particularly important in periods of uncertainty. Understand what you want to achieve and hold this picture in your thoughts at all time; this will fix a clear purpose in your head that will consistently guide you.

Close your mind against all that may shake your purpose or dim your vision. There are plenty of doomsters and pessimists out there, so it is important to maintain a resilient mindset. This is the strength we tap into to help us face new challenges or disappointments.  

You must be prepared to reconfigure and repurpose when things don’t go as planned. Times will get hard, and success does not happen in straight lines.

To remain positive regardless of circumstance it is important to not just love what you do, but to have an unwavering faith in what you are doing and your overarching mission.

Lesson #5: Love what you do

This isn’t about loving your title, salary or benefits, it is about loving the work. There are some roles that you cannot do effectively without passion, and one of them is CEO. You need to wake up every day excited by what lies ahead and be able to enthuse everyone else around you.

My recommendation to you is to understand what gives you energy, what gives you butterflies, the stuff you lose all concept of time on. Find it and do it!

Ensure you are surrounded by positive, encouraging people, both in work and in life. It is also critical to determine what a work-life balance looks like to you, and then be firm on taking time for yourself.

Of course, there are always ups and downs in every role, but ultimately if you are passionate about it, then you won’t even mind the truly challenging parts.